IT SUPPORT

Whether your business relies on one computer or a fully commissioned network of several hundred computers; Serverplus will have a service structure suitable for you:

REMOTE AND TELEPHONE SUPPORT

A staggering 90% of all support calls can be resolved remotely or via the telephone. It is an awesome way to resolve problems faster and save your money.

Our engineers will reply to 75% of remote and telephone support instantly. The speed of response and the success rate of resolving issues mean that your staff's unproductive time is dramatically reduced.

We have a flat support structure; there is no first level, second level support. You speak to an engineer who understands your technology and they are not reading from a database of questions. Our engineers understand your situation and are keen to get your system up and running again.

Remote and phone support costs peanuts; no call out fee and a minimum 15 minute charge

ONSITE SUPPORT

When all else fails, we will quickly come to you.
While onsite we aim to improve our services by knowing your business, your employees and how IT will be best utilise for your business.

SCHEDULED MAINTENANCE & SUPPORT

Prevention is better than cure.
ServerPlus will become your integrated IT department; providing maintenance checks, user level support, systems developments, backups and all things IT.

MAINTENANCE PLANS

A maintenance plan is a service strategy designed to remove the headache of owning and maintaining your business computer system. Unlike other IT vendors who come to you when systems go down, Serverplus's maintenance plan is a pro-active service system that assumes the role of an IT department for your business.

As your IT department, pro-active ongoing system checks, system updates and user level support are only one of the key aspects. It also means that we represent your business for all IT planning and problem resolution, such as co-ordinating with 3rd party hardware and software vendors for problem resolution, suggestions on upgrade requirements and discussion on future system planning.

A scheduled maintenance plan means that a pre-arranged time is appointed to visit your business on a regular basis. Subject to your network size and systems requirement, this could start from one 2 hour visit a month or five days a week.

The affects of a maintenance plan is immediate, you will notice that having one less thing to worry about during the day will dramatically improve your work, business and general productivity in your office.

WHAT TO EXPECT:
1. Preventative Maintenance
Pro-active action plan designed for each client's specific requirement. A preventative maintenance's primary purpose is to minimise system outages and if systems do fail, the impact will be controlled and less damaging. During this process, problems are identified and remedied immediately. We provide recommendations based on your business system.

2. User Support
Users facing computer issues commonly develop into frustration and increased levels of unproductive time. With correct guidance and support, users will utilise their workstations smarter and with better results.

3. Ongoing Improvement
New emerging technologies and best practise IT management will be applied to your business.

4. Parts Protection
If your computer hardware fails, we will replace the parts as part of the maintenance agreement (some conditions apply).

5. Documentation
All aspects of you network will be documented. These documents are updated every quarter.

6. Discounted Rates
Your commitment to us will mean paying less for more.